Shipping and Delivery Policy

At Macrotronics, we strive to provide our customers with the best possible service. This Shipping and Delivery Policy outlines the terms and conditions regarding the shipment and delivery of products purchased from our website. By placing an order with us, you agree to the terms of this policy.

Shipping Options

We offer several shipping options to meet your needs:

1. Standard Shipping:

   • Delivery within 3-7 business days.
   • Available for all domestic orders.

2. Next-Day Delivery:

   • Delivery within 1 business day.
   • Orders must be placed before 12:00 PM local time to qualify.

3. Same-Day Delivery:

   • Delivery within the same day.
   • Available for select locations and orders placed before 12:00 PM local time.

Shipping Costs

Shipping costs vary based on the weight and dimensions of your order, the shipping method selected, and the delivery destination. The total shipping cost will be calculated and displayed at checkout.

Processing Time

All orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Order Tracking

Once your order has shipped, you will receive an email notification with a tracking number. You can use this tracking number to monitor the status and estimated delivery date of your order through our shipping partner's website.

Delivery

Delivery Time:

• Delivery times are estimates and commence from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order.

Delivery Address:

• Please provide a complete and accurate delivery address. We are not responsible for orders shipped to incorrect addresses provided by the customer. If an incorrect address is provided, please contact us immediately at support@macrotronics.net.

International Shipping

We offer international shipping to select countries. International shipping costs and delivery times vary based on the destination. Please note that international shipments may be subject to import taxes, duties, and customs fees, which are the responsibility of the customer.

Shipping Restrictions

We currently do not ship to PO Boxes. Please provide a physical address for delivery.

Damaged or Lost Packages

If your package is damaged or lost during transit, please contact our customer service team at support@macrotronics.net or call us at +961 71 948494 as soon as possible. We will work with the shipping carrier to resolve the issue and ensure you receive your order.

Return to Sender

If a package is returned to us due to an incorrect or incomplete address, or if it is unclaimed, we will contact you to arrange for reshipment. Additional shipping charges may apply.

Contact Us

If you have any questions or concerns about our Shipping and Delivery Policy, please contact us at:

Macrotronics

• Address: Ghazir, Kfarehbab Main Road, Keserouan District
• Phone: +961 71 948494
• Email: support@macrotronics.net

We appreciate your business and are committed to providing you with the best possible service. Thank you for choosing Macrotronics!