Returns & Exchanges Policy

Introduction 

At Macrotronics, customer satisfaction is our top priority. We understand that sometimes you may need to return or exchange a product, and we aim to make this process as easy as possible. Please read our returns and exchanges policy below to ensure you are fully informed of our procedures.

Return Policy

Eligibility for Returns:

• Items must be returned within 24 hours of purchase.
• Products must be in their original condition and packaging.
• Items must include all original accessories and documentation.
• Custom-built PCs and special order items are not eligible for return unless they are defective.

Non-Returnable Items:

• Software, including digital downloads.
• Clearance and sale items.

Return Process:

1. Initiate a Return:

   • Contact our customer service team at support@macrotronics.net or call us at +961 71 948494 to initiate a return.
   • Provide your order number, product details, and reason for return.

2. Return Authorization:

   • Once your return request is approved, you will receive a Return Authorization Number (RAN) and detailed instructions on how to return your item.

3. Pack and Ship:

   • Securely pack the item in its original packaging, including all accessories and documentation.
   • Clearly label the package with the Return Authorization Number (RAN).
   • Ship the package to the address provided in the return instructions.

4. Inspection and Refund:

   • Upon receipt, our team will inspect the item to ensure it meets the return criteria.
   • If the return is approved, a refund will be issued to the original payment method within 7-10 business days.
   • If the return is not approved, the item will be sent back to you with an explanation.

Exchange Policy

Eligibility for Exchanges:

• Items must be exchanged within 24 hours of purchase.
• Products must be in their original condition and packaging.
• Items must include all original accessories and documentation.

Exchange Process:

1. Initiate an Exchange:

   • Contact our customer service team at support@macrotronics.net or call us at +961 71 948494 to initiate an exchange.
   • Provide your order number, product details, and reason for exchange.

2. Exchange Authorization:

   • Once your exchange request is approved, you will receive an Exchange Authorization Number (EAN) and detailed instructions on how to exchange your item.

3. Pack and Ship:

   • Securely pack the item in its original packaging, including all accessories and documentation.
   • Clearly label the package with the Exchange Authorization Number (EAN).
   • Ship the package to the address provided in the exchange instructions.

4. Inspection and Exchange:

   • Upon receipt, our team will inspect the item to ensure it meets the exchange criteria.
   • If the exchange is approved, the new item will be shipped to you within 3-5 business days.
   • If the exchange is not approved, the item will be sent back to you with an explanation.

Additional Information

Damaged or Defective Items:

• If you receive a damaged or defective item, please contact us immediately at support@macrotronics.net or call us at +961 71 948494.
• We will arrange for a replacement or refund as quickly as possible.

Contact Us:

• For any questions or concerns regarding our returns and exchanges policy, please contact our customer service team.
  • Email: support@macrotronics.net
  • Phone: +961 71 948494
  • Address: Ghazir, Kfarehbab Main Road, Keserouan District

Store Hours:

• Mon - Fri: 9:00 AM - 7:00 PM
• Sat: 9:00 AM - 3:00 PM
• Sun: Closed

We appreciate your business and strive to provide the best possible service. Thank you for shopping with Macrotronics!