FAQ's
Welcome to our FAQ, we are so happy to have you here and as a client.
We have tried to answer the most common questions.
General Information
Find answers to common questions about our showroom, product offerings, support services, and more.
Do you have a physical showroom?
Yes, we have a 250m² showroom where 70% of our products are displayed for close inspection. We are located at Kfarehbab Main Road, Ghazir, Keserouan District.
What products do you offer?
We offer a wide range of products including desktops, laptops, monitors, keyboards, mice, printers, networking equipment, and various computer accessories.
Do you offer gift cards?
Yes, we offer gift cards that can be purchased online or in-store, which make perfect gifts for tech enthusiasts.
Do you offer financing options?
No, currently all our financing installment facilities are on hold.
What are your opening hours?
We are open Mon - Fri: 9:00 AM - 7:00 PM, Sat: 9:00 AM - 3:00 PM, and Sun: Closed.
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
What are your shipping options?
We offer several shipping options including standard, next-day delivery, and same-day delivery. Shipping costs and delivery times vary based on your location and chosen shipping method. More details can be found on our Shipping Information page.
How do I track my order?
After placing an order, you will receive email notifications with updates on your order status. For more details, you can reach our customer service agent via WhatsApp at 78888077.
What is your return policy?
Our return policy allows returns within 2 days of purchase for most items. Items must be in their original condition and packaging.
Can I change my shipping address after placing an order?
Yes, you can change your shipping address within a limited time after placing your order. Please contact our customer service team as soon as possible to make any changes.
Orders
Below are some of are common questions about orders
Do you provide custom-built PCs?
Yes, we offer custom-built PCs tailored to your specifications. You can use our online PC builder tool or consult with our in-store experts.
What payment methods do you accept?
We accept a variety of payment methods including Visa, MasterCard, USDT, BTC, Wish, OMT, Western Union, and cash for in-store purchases.
Can I modify my order after placing it?
Yes, you can modify your order within a limited time after placing it. Please contact our customer service team as soon as possible to make any changes.
How do I cancel my order?
To cancel your order, please contact our customer service team as soon as possible. If the order has not yet been shipped, we will process the cancellation and issue a refund.
What should I do if I receive a damaged product?
If you receive a damaged product, please contact our customer service team immediately. We will arrange for a replacement or a refund.
Products
Below are some common questions about our products
Can I get technical support for my purchase?
Absolutely! We provide technical support for all products purchased from us. You can contact our support team via phone, email, Discord, or visit our store for assistance.
What should I do if I encounter a technical issue with my product?
If you encounter a technical issue, please contact our support team at support@macrotronics.net, call us at +961 71 948494, or reach us on our Discord server. Our experts are available to assist you with troubleshooting and resolving your issue.
Do you offer repair services?
Yes, we offer repair services for a wide range of computer products. Bring your device to our store, and one of our technicians will assist you promptly with the supervision of our sales team.
Can I upgrade my current PC with parts from your store?
Yes, you can upgrade your existing PC with components purchased from our store. Our experts can help you select the right parts and provide installation services if needed.
Do you offer warranty on your products?
Yes, we offer warranty on most of our products. The warranty period varies by product. Please check the warranty information provided with your purchase or contact our support team for details.